Refund and Returns Policy

Refund and Return Policy

Last Updated: [6/4/2024]

Thank you for shopping at Zealot Speakers JCJohnson Int’l. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refunds:

  • You have 24hrs within Lagos State and 72hrs outside Lagos State to request a refund from the date you received your item.
  • To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Returns:

  • To return an item, please contact us at contact us page to request a return authorization. We will provide you with instructions on how to return the item.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

  • If you need to exchange an item for a different one, please contact us at [insert contact information] to request an exchange authorization. We will provide you with instructions on how to exchange the item.
  • You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs for the new item will be at your expense.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Exceptions:

  • Certain items are not eligible for return or refund, including:
    • Personalized items
    • Gift cards
  • Sale items are also not eligible for return or refund.

Physical Store Purchases:

  • If you made your purchase at our physical store in A85/A5,Fancy and Funiture Section, Alaba Int’l Market, Ojo Lagos, Nigeria, please refer to our in-store return policy.

Contact Us:

  • If you have any questions about our Refund and Return Policy, please contact us.

Advisory

Customers are advised to check their products before leaving any of our offices or before the delivery personal leaves because we take no responsibility of accepting products not returned within 24hrs within Lagos State and 72hrs outside Lagos State.

By purchasing from Zealot Speakers JCJohnson Int’l, you agree to abide by the terms outlined in this Refund and Return Policy. We reserve the right to update or revise this policy at any time.